Howard & Byrne are committed to representing without fear or favour all those who need our expertise. Whether our clients are legally-aided or privately paying, we strive to deliver consistently great service. If you have any concerns about our service, then you can find our complaints policy here, and more information is contained in the Legal Information section below.
Our private fee rates are available on request.
Details of fees for summary only road traffic matters can be found here. This contains details of our hourly rates, our usual estimates for this type of work, and what you can expect from us.
The firm is committed to legal aid. We have a contract with the Legal Aid Agency to provide all aspects of legal aid criminal defence and prison law work. We can advise you on eligibility and assist you in applying for funding where appropriate.
Armed Forces Covenant
Howard & Byrne are proud to have signed the Armed Forces Covenant. as such, we will strive to support members of the Armed Forces, their families and veterans. We also actively support members of staff who wish to act as Reservists, or who volunteer for Armed Forces charities.
We also offer a discount in our private client fees to members of the Armed Forces. Please ask for details.
IT Security and Cyber Essentials
The security of our IT systems is important, and it is essential you are able to trust us to hold information securely. We are accredited by Cyber Essentials. This governemt backed scheme gives you confidence that our IT systems have robust security in place.
Howard & Byrne is a partnership. A list of our partners is available within the Head Office or on request.
The firm is authorised and regulated in England and Wales by the Solicitors Regulation Authority, under the firm reference 329428.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise concerns with the SRA here.
If we are unable to resolve your complaint ourselves, then you can refer your complaint to the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission, or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Together with the SRA, we are committed to a more diverse legal profession. Anonymised data relating to the firm is available on request.
We have also been awarded the Lexcel kitemark by the Law Society.